Technical support specialist at Darujme.cz
We are looking for a new colleague to join the Darujme.cz team as a technical support specialist. We are looking for someone who enjoys technology, solving problems and work that requires keeping things well organized. Someone who can get their bearings in a technical problem, find a solution or correctly determine what needs to be dealt with next, and at the same time keep track of requests and processes.
The main part of the job will be technical support for organizations that use Darujme.cz. Alongside that, you will help maintain and develop the technical support processes and make sure that information about how the platform works stays up to date.
What you will do
Technical support for organizations:
answer technical questions from organizations
work with organizations on their individual problems and requests
look for solutions and, where needed, hand more complex requests over to colleagues on the technical team
handle requests so that nothing gets lost and every request has clear next steps
Map the technical support processes:
take part in how the technical side of the team runs its processes, under the supervision of the technical team lead
maintain the established processes and keep updating them as the platform and the team evolve
document technical procedures and keep them in order
work with colleagues from both the technical and the support team on resolving specific requests
Help with the help center and the website:
oversee updates to the help center in line with changes and developments on the platform
make sure the technical information on the Darujme.cz website stays up to date
work with colleagues to ensure that organizations have accessible, easy-to-understand information on technical questions
We're looking for someone who:
thinks technically and enjoys finding solutions to problems
likes to keep tasks, data and processes in order
can find things out independently and gradually get to grips with a new system
is thorough and sees the tasks they are given through to the end
can answer a question clearly and, where needed, clarify what exactly the organization needs
can work within established processes while flagging when something isn't working well
isn't afraid of online tools and a technical environment
You don't need years of experience behind you. The position may also suit a graduate of a technical or IT school, provided they have the relevant knowledge, practical experience or their own projects, and the desire to keep growing in a technical environment.
It will be an advantage if you have:
experience in technical support or IT
experience working with web technologies
basic knowledge of Google Analytics and Meta Pixel
experience with documentation or setting up processes
basic working knowledge of SQL, and ideally PHP at the level of reading code
What we offer
a part-time (0.5 FTE) employment contract or a freelance contract (IČO)
flexible working hours and the option to work from home
5 weeks of vacation + 5 extra days off
3 sick days
3 days for volunteering
a meal allowance
room for professional development and training
offices in Dejvice, where dogs are welcome too
work in the team that develops and runs the largest Czech platform for online giving
Start date
During October or from November 2026, by agreement.
Interested in the position?
Send us your CV and a few lines about yourself and why this role appeals to you at kristyna.meznikova@nadacevia.cz.
